CUSTOMER SATISFACTION Questionnaire
Organization/Company
Dear Customer,

We kindly ask you to fill in the following questionnaire, in order to know your opinion about quality of our services.
1. Are you satisfied with the aeronautical information exchange between our countries?
2. Are you satisfied with the information provided in Latvian AIP?
  • paper_format
  • eAIP
3. Are you satisfied with the aeronautical charts provided in Latvian AIP?
No
  • paper_format
  • eAIP
4. Are you satisfied that some of AICs and SUPs are distributed by e-mail until next AMDT publishing?
5. Does the static information reach you according to AIRAC cycle publication dates (not later than 28 days before the effective date)?



6. In which condition do you receive our aeronautical publications via post?
7. How often do you receive our aeronautical publications (VFR AIP Latvia) with damaged or missing pages?
8. How often do you receive our aeronautical publications with damaged CD?



9. Are you satisfied with AIP Latvia folder (a ring-binder, dividers)?
10. Are you satisfied with the information provided in NOTAMs?
11. Are you/your organization is a registered user of AIS Latvia official website (https://ais.lgs.lv)?
12. What do you think can be improved in the services provided by Latvian AIS?
Originated by:
Aeronautical Information Service,
Latvijas Gaisa Satiksme
Riga International Airport
Riga, LV-1053
Latvia
Phone: +371 67300664
Fax: +371 67300660
E-mail: ais@lgs.lv